Mastering Constructive Feedback
Building a Culture of Open Communication
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- What is constructive feedback? (Developing a feedback culture) and Why is it important?
- What does good delivery look like – and what it is not
- Developing feedback summaries
- How to prepare a feedback session (STAR method)
- How do we build trust so you can have difficult conversations that are constructive?
- Clarifying purpose, setting the tone
- Dialogue to understand: Ask, Listen, Tell
- Follow through
- How to enable an open mindset in a feedback conversation and achieve a positive outcome.
- Positive Psychology as a communication tool. Why the Sandwich Approach isn’t effective.
- The importance of I statements and how to use them.
- Managing emotions in difficult conversations
- How to keep an open mindset in a feedback session
- Active Listening
- Clarification and goal-setting
- How to process and reflect feedback.
- Practical examples of constructive feedback
are you ready to WORK
TOGETHER
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